Product Solutions

The standard in our industry is to offer a one-size-fits-all solution for every client. It’s a standard we absolutely refuse to follow.

After all, there’s no such thing as a typical client. That’s why we’ll work with you to determine your needs and expectations. Our solutions will be customized and optimized to suit your unique business, and we will be available to you 24 hours a day, seven days a week, to serve your interests and address your concerns.

Electronic Solutions

Customers who take advantage of electronic billing options are more likely to pay on time, pay in full and stay loyal to their provider. PDS’s electronic presentment and payment solutions make it easy for you to provide your customers with round-the-clock access to their documents and payment options with a self-service interface they can trust. You also save on postage-often the most expensive part of mailing-and spare the environment by presenting electronic documents rather than sending paper through the mail.

Presentment

With electronic presentment, your customers can access their bills, statements, invoices and notices anywhere, from any device, at any time. Documents are presented and archived via a secure site designed around your unique branding, offering customers the convenience of digital access with the comfort of knowing they’re working with a business they trust. Customer service representatives can quickly and easily access archived statements and bills to better serve your customers.

Payment

Pinnacle supports all categories of e-billing and self-service payment models across B2C and B2B environments, connecting seamlessly to trusted bill-pay providers. And we offer your customers the sophisticated features they’re looking for-options for full and partial payments, options to schedule future and recurring payments, supported with an Automated Clearing House (ACH) back-end system that accepts payments from American Express, Visa, MasterCard and Discover. Our electronic presentment and payment systems use state-of-the-art security and data encryption, active acknowledgment and customer permissions backed by cutting-edge security methodologies that meet PCI standards.

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Marketing Messages

Your documents are a great opportunity to reach a customer base that already knows and trusts you. Make the most of the whitespace in your printed materials with branded, personalized marketing messages using One2One, Pinnacle’s web-based message manager.

One2One lets you add custom marketing messages directly onto the whitespace of your documents-no special inserts required. Use your own text and graphics, printed in black ink or in full color. You can fully personalize your messages based on rules you choose and set automated start and end dates for your campaign. Changes can go into effect on your documents within hours of being made.

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